May/June 2008
Joan Gilles - Wealth Building Newsletter
Building a bridge to your dreams and peace of mind
In This Issue
Top Tips for Marketing on a Dime
Concerto in $$ Major
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Dear Joan, 
This newsletter has valuable marketing information for all you small business owners, entrepreneurs and independant professionls.  The article by LaVone Weer from Viola! Media Group is a must read.   Check out their website for more information.
 
I also hope you enjoy my musings on money and music - two of my favorite topics.  I'd enjoy your feedback on that article.
 
Don't keep me a secret!  Referrals are the life blood of my business. 
TOP TIPS FOR MARKETING ON A DIME
Tips for start-ups and small companies with more ideas than money

Unless you have $20k to $30k or more to pay an agency, or unlimited venture funding, DIY (do it yourself) and focus should be your watchwords. Here's what you can do to develop a strategic, focused marketing program.
 
MARKETING PLAN
 
You don't have to kill a tree to create an effective marketing plan. 
Step 1 - Understand Your Market and Competition
 
A big mistake that many business owners make is to latch on to a cool product or service without first understanding the market and what it wants (not what it needs). If you try to sell something that people don't want, they won't buy it.
 
To get an understanding of your market you should ask yourself questions like:
  1. Are there segments in my market that are being underserved?
  2. Are the segments of my market for my product or service big enough to make money?
  3. How much share of that market do I need to capture, to just break even?
  4. Is there too much competition in the segment of my market to be competitive?
  5. What are the weaknesses in my competition's offering that I can capitalize on?
  6. Does my market want or value my unique competitive offering?

Step 2 - Understand Your Customer

If you know (1) who your customers are, (2) what they want, and (3) what motivates them to buy, you can prepare an effective marketing plan.
 
Don't confuse "wants" with "needs." People don't necessarily buy what they need, buy they'll most always buy what they want. For instance, have you ever known someone that went to the store to buy a pair of pants that they needed and came back with a new shirt, sweater, and shoes? Or how about the everyday shopper who goes into the supermarket to buy some milk and eggs and comes out with a frozen pizza, cheese cake, and other goodies.
 
People will buy what they want (even if they don't have the money!), not what they need.
 
To really get to know your customers you'll need to ask yourself questions such as:

  1. How does my potential customer normally buy similar products (i.e. in a store, on the web, door-to-door)?
  2. Who is the primary buyer and the primary buying influencer in the purchasing process (i.e. husband or wife, purchasing agent, project leader, secretary)?
  3. What kind of habits does my customer have? For instance, where do they get their information (i.e. television, newspapers, magazines)?
  4. What are my target customer's primary motivations for buying (i.e. look good, avoid pain, get rich, be healthy, be popular etc.)

Step 3 - Pick a Niche
 
If you say that your target customer is "everybody" then nobody will be your customer. The marketplace is jam packed with competition. You'll have more success jumping up and down in a small puddle than a big ocean. Carve out a specific niche and dominate that niche.

Step 4 - Develop Your Marketing Message
 
One of the most profound statements made on the subject of positioning comes from Louis Carroll's Alice In Wonderland. When Alice asks the Cheshire Cat which path to take, he responds, "if you don't care where you're going, it doesn't make a difference which path you take."
 
Your marketing message not only tells your prospect what you do, but persuades them to become your customer. You should develop two types of marketing messages. Your first marketing message should be short and to the point. Some may call this your elevator speech or your audio logo. It's your response to someone who asks you, "So, what do you do?"
 
The second type is your complete marketing message that will be included in all your marketing materials and promotions. To make your marketing message compelling and persuasive it should include the following elements: 

  1. Who you are
  2. What business you're in
  3. For whom (what people do you serve)
  4. What's needed by the market you serve
  5. Against whom do you compete
  6. What's different about your business
  7. What unique benefit is derived from your product or services?
  8. Examples and testimonials from customers you have helped with similar problems.
  9. An explanation about prices, fees, and payment terms.
  10. Your unconditional guarantee.
Step 5 - Determine Your Marketing Medium(s)
 
Remember, when I said that it's critical to choose a niche that you can easily contact? When you go to choose your marketing medium(s) you'll understand why that was sound advice.
 
Your marketing medium is the communication vehicle you use to deliver your marketing message. It's important to choose a marketing medium that gives you the highest return on your marketing dollar (ROMD). This means that you want to choose the medium that delivers your marketing message to the most niche prospects at the lowest possible cost.
 
The following is a smattering of tools you have at your disposal to get your message out: 
  1. Newspaper ads
  2. Posters
  3. Contests
  4. Card decks
  5. Seminars
  6. Television ads
  7. Signs
  8. Sweepstakes
  9. Door-to-door
  10. Teleclasses
  11. Radio ads
  12. Banners
  13. Trade shows
  14. Yellow pages
  15. Articles
  16. Classified ads
  17. Newsletter
  18. Charity events
  19. Networking
  20. Infomercials
  21. Billboards
  22. Take-one box
  23. Telemarketing
  24. Magazine ads
  25. Special events
  26. Sales letters
  27. Flyers
  28. Email
  29. Movie ads
  30. Ezine ads
  31. Postcards
  32. Doorhangers
  33. Agents
  34. Media releases
  35. Fax broadcasts
  36. Brochures
  37. Gift Certificates
  38. Word-of-mouth
  39. Website
  40. Sign picketing
  41. Business cards
  42. Catalogs
  43. Air Blimps
  44. Public speaking
  45. Window display

The trick is to match your message to your market using the right medium.
 
Success will come when there is a good match of these three elements
 
Step 6 - Set Sales and Marketing Goals
 
Goals are critical to your success. A "wish" is a goal that hasn't been written down. If you haven't written your goals, you're still just wishing for success. When creating your goals use the SMART formula. Ensure that your goals are, (1) Sensible, (2) Measurable, (3) Achievable, (4) Realistic, and (5) Time specific.
 
Your goals should include financial elements such as annual sales revenue, gross profit, sales per sales person etc. However, they should also include non-financial elements such as units sold, contracts signed, clients acquired, articles published etc. Once you've set your goals, implement processes to internalize them with all team members such as reviewing them in sales meetings, displaying thermometer posters, awarding achievement prizes etc. 

Step 7 - Develop Your Marketing Budget
 
Your marketing budget can be developed several ways depending on whether you want to be more exact or develop just a quick-and-dirty number. It's good to start out with a quick-and-dirty calculation and then to support it with further details.
 
First, if you have been in business for over a year and tracked your marketing-related expenditures you could easily calculate your "cost to acquire one customer" or "cost to sell one product" by dividing your annual sales and marketing costs by the number of units (or customers acquired) sold.
 
The next step is to take your cost to sell one unit or acquire one customer and simply multiply it by your unit sales or customer acquisition goal. The result of this simple computation will give you a rough estimate of what you need to invest to meet your sales goals for the next year.

Concerto in $$ Major 
 
Arrow
When a friend or client finds out that I was music major in college and also discovers that I'm still involved in music today, they often ask a single question.  How are money and finances like music?
 
The best analogy is:  it's like being the Conductor of an orchestra.  As the conductor, you must be able to read and understand the full score of music - not just the melody that the flute or violin will play.  You have to know when to cue the woodwinds and when to swell the volume of the strings, when to accelerate the tempo and when to slow down and enjoy the turn of a phrase. 
 
BRINGING IT ALL TOGETHER
I conduct your finances in the same way.  As a good Financial Conductor I read and understand the full score of financial strategies, tactics, products and services.  I don't just know and use one product or one strategy.  As your financial conductor, I bring your financial model together and cue the strategies or products that are needed or wanted at that moment in time.  Sometimes, the tempo needs to accelerate, but the best part of all is a great turn of a "financial phrase" and the joy, success and peace of mind it brings.
 
I help many clients like "Marshal", an entrepreneur.  He had done many different things financially - retirement plans (3 different ones to be exact), stocks, disability insurance, wills, a CD, etc - but he didn't know how they all fit together and if they were taking him in the direction he wanted to go.  Money was a taboo subject in his family: something one just didn't talk about in polite conversation.  We've now created a 'track' for his finances to run on that we have verified will get him long-term results.  The best part, it doesn't require constant discussions or monitoring on his part.  Yet, he has confidence that he's moving in the right direction.
 
Do you know what you have and how it works together?
 
"After silence, that which comes nearest to expressing the inexpressible is music."
Aldous Huxley
 
REALIZE YOUR DESIRES, DREAMS, PASSIONS
The conductor has to listen not only for the melody, but all the counter point and harmony. And be able to look at the score, read it and hear all the music in your head.  The conductor needs to keep the beat and coordinate all the instruments.  There is a pull and play between a great conductor and the musician.  Musicians must watch the conductor for cues and the conductor must know the music.  If both are doing their jobs - WOW, bliss!!!  If not - ouch, your ears!  More importantly the conductor adds the elements of passion and musicality to make the performance more than just a recitation; but a piece of ART to be savored.
 
Believe it or not, financial conducting involves science AND art.  A good financial conductor must be able to project all the money in your model and make sure it's coordinated and integrated.  When you work together with your financial conductor, pulling, playing, discovering and working - success!  Your financial conductor should be passionate about helping you achieve your dreams - turning a potentially boring subject into ART to be enjoyed and recognized. 
 
Let me share an example of the Art and Science of financial conducting.  I work with a couple; he owns a professional practice and she has a 'regular job'.  They met while attending school in London.  Their dream was to buy a flat in London.  They saved diligently for 4 years and then they started looking for a flat.  Unfortunately, while they were saving the prices of property had gone up.  They'd save more and the price would go up even more.  They were devastated.  As I listened to their story and reviewed their financial model, I realized that they could have their dream today with a slight change in another financial strategy they employed.  This slight change not only let them attain their dream, but also increased their net worth by 3 times over the next 3 years.  That simple act of coordinating strategies with dreams created success and joy. 
 
What dreams do you have for your financial future? 
Could they be made real by a careful review of your financial strategies and tactics? 
 
ENJOY THE RESULTS
In the financial world, as the client you are the producer of the concert as well as the audience.  You get to pick the conductor, musicians and the music to be played (they work for you- not the other way around).  Most importantly, you get to enjoy the fruits of the beautiful symphony.  Most of you don't want to be the conductor because you know it's a job for which you are not trained nor have the temperament.  Being the conductor seems a little (or a lot) intimidating, it takes a certain talent and of course the skills take a lot of time to learn.  If you are your own conductor, just about the time you learn and make all your 'rookie mistakes' - the concert is over and no music was made, just noise.
 
The orchestra contains competing groups of musicians.  A conductor almost always has to quiet down the brass so they don't overwhelm the strings (no offense meant brass players).  Sometimes there are competing financial objectives.  The financial conductor can help you figure out which ones are the brass - loud and bombastic (fun and perhaps sexy too) but overwhelming what's important.  
 
"Music is the only language in which you cannot say a mean or sarcastic thing." 
John Erskine
 
ACHIEVE FINANCIAL FOUNDATION
The orchestra has it's foundation in the basses and the percussion sections.  They provide the rhythm and chord progressions upon which the music is based.  Think about if the percussion section was playing at a slightly different tempo than the rest of the orchestra - I know you've heard it before and it makes your head spin.  What if the foundation chords were being played and half step higher in pitch than that of the rest of the group - you'd get a headache from the dissonance.
Just like in the world of music, your financial plan has foundation: it's the protection component (i.e. disability insurance, wills, professional liability insurance, etc).  This is where you are protected against the downside and dissonance of life.  Just like when the basses and percussion are together, the orchestra can work smoothly and create beautiful music.  Protection allows you to concentrate on building wealth without fear.  Your entire financial model must be coordinated and integrated to create wealth.  That's the financial conductor's job. 
 
All the instruments must be tuned to the same pitch.  Flat and sharp are not pleasant to the ears.  All your finances must be tuned to your goals and intentions. 
 
Would you like your financial situation to make beautiful music or noise?  
 
 
I'm applying for the job of your FINANCIAL CONDUCTOR.  I will come at your unique situation with a one-of-a-kind solution.  I am fluent in all financial languages - although I specialize in the language of the independent professional, small business owner and entrepreneur.  Using analogy to build a bridge to your peace of mind and dreams. 
 
 
Encore, encore!
Your feedback, please. 

I'm thinking about sponsoring a seminar about alternative energy investments.  I would bring in an expert in the field to be the speaker.

--Is that something you would be interested in attending?
--Would you be willing to invite friends or colleagues of like mind to join you?
--What other topics, if any, would you want covered in this seminar?
--Where would be a good (convenient) place or area to hold it?
--Any other ideas?

 
Warmly,
 
Joan
Joan Gilles - Wealth Building Strategist
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Joan Gilles - Wealth Building Strategist | 8740 Pheasant Run Rd | Woodbury | MN | 55125