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| Dear
Joan,
This newsletter has valuable marketing information for all you
small business owners, entrepreneurs and
independant professionls. The article by LaVone Weer from Viola!
Media Group is a must read. Check out their website for
more information.
I also hope you enjoy my musings on money and music - two of my favorite
topics. I'd enjoy your feedback on that article.
Don't keep me a secret! Referrals are the life blood of my
business. | |
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TOP TIPS FOR MARKETING ON A DIME Tips for start-ups and small companies with more ideas than
money
Unless you have $20k to $30k or more to pay an agency, or
unlimited venture funding, DIY (do it yourself) and focus should be your
watchwords. Here's what you can do to develop a strategic, focused marketing
program. MARKETING PLAN You don't
have to kill a tree to create an effective marketing plan.
Step 1 - Understand Your Market and Competition
A big mistake that many business owners make is to latch on to a
cool product or service without first understanding the market and what it wants
(not what it needs). If you try to sell something that people don't want, they
won't buy it. To get an understanding of your market you should
ask yourself questions like:
- Are there segments in my market that are being underserved?
- Are the segments of my market for my product or service big enough to make
money?
- How much share of that market do I need to capture, to just break even?
- Is there too much competition in the segment of my market to be competitive?
- What are the weaknesses in my competition's offering that I can capitalize
on?
- Does my market want or value my unique competitive offering?
Step 2 - Understand Your Customer
If you know (1) who your customers are, (2) what they want, and (3) what
motivates them to buy, you can prepare an effective marketing plan.
Don't confuse "wants" with "needs." People don't necessarily buy
what they need, buy they'll most always buy what they want. For instance, have
you ever known someone that went to the store to buy a pair of pants that they
needed and came back with a new shirt, sweater, and shoes? Or how about the
everyday shopper who goes into the supermarket to buy some milk and eggs and
comes out with a frozen pizza, cheese cake, and other goodies.
People will buy what they want (even if they don't have the
money!), not what they need. To really get to know your customers
you'll need to ask yourself questions such as:
- How does my potential customer normally buy similar products (i.e. in a
store, on the web, door-to-door)?
- Who is the primary buyer and the primary buying influencer in the purchasing
process (i.e. husband or wife, purchasing agent, project leader, secretary)?
- What kind of habits does my customer have? For instance, where do they get
their information (i.e. television, newspapers, magazines)?
- What are my target customer's primary motivations for buying (i.e. look
good, avoid pain, get rich, be healthy, be popular etc.)
Step 3 - Pick a Niche If you say that your
target customer is "everybody" then nobody will be your customer. The
marketplace is jam packed with competition. You'll have more success jumping up
and down in a small puddle than a big ocean. Carve out a specific niche and
dominate that niche.
Step 4 - Develop Your Marketing Message One of
the most profound statements made on the subject of positioning comes from Louis
Carroll's Alice In Wonderland. When Alice asks the Cheshire Cat which path to
take, he responds, "if you don't care where you're going, it doesn't make a
difference which path you take." Your marketing message not only
tells your prospect what you do, but persuades them to become your customer. You
should develop two types of marketing messages. Your first marketing message
should be short and to the point. Some may call this your elevator speech or
your audio logo. It's your response to someone who asks you, "So, what do you
do?" The second type is your complete marketing message that will
be included in all your marketing materials and promotions. To make your
marketing message compelling and persuasive it should include the following
elements:
- Who you are
- What business you're in
- For whom (what people do you serve)
- What's needed by the market you serve
- Against whom do you compete
- What's different about your business
- What unique benefit is derived from your product or services?
- Examples and testimonials from customers you have helped with similar
problems.
- An explanation about prices, fees, and payment terms.
- Your unconditional guarantee.
Step 5 - Determine Your Marketing
Medium(s) Remember, when I said that it's critical to
choose a niche that you can easily contact? When you go to choose your marketing
medium(s) you'll understand why that was sound advice. Your
marketing medium is the communication vehicle you use to deliver your marketing
message. It's important to choose a marketing medium that gives you the highest
return on your marketing dollar (ROMD). This means that you want to choose the
medium that delivers your marketing message to the most niche prospects at the
lowest possible cost. The following is a smattering of tools you
have at your disposal to get your message out:
- Newspaper ads
- Posters
- Contests
- Card decks
- Seminars
- Television ads
- Signs
- Sweepstakes
- Door-to-door
- Teleclasses
- Radio ads
- Banners
- Trade shows
- Yellow pages
- Articles
- Classified ads
- Newsletter
- Charity events
- Networking
- Infomercials
- Billboards
- Take-one box
- Telemarketing
- Magazine ads
- Special events
- Sales letters
- Flyers
- Email
- Movie ads
- Ezine ads
- Postcards
- Doorhangers
- Agents
- Media releases
- Fax broadcasts
- Brochures
- Gift Certificates
- Word-of-mouth
- Website
- Sign picketing
- Business cards
- Catalogs
- Air Blimps
- Public speaking
- Window display
The trick is to match your message to your market using the right
medium. Success will come when there is a good match of these three
elements Step 6 - Set Sales and Marketing Goals
Goals are critical to your success. A "wish" is a goal
that hasn't been written down. If you haven't written your goals, you're still
just wishing for success. When creating your goals use the SMART formula. Ensure
that your goals are, (1) Sensible, (2) Measurable, (3) Achievable, (4)
Realistic, and (5) Time specific. Your goals should include
financial elements such as annual sales revenue, gross profit, sales per sales
person etc. However, they should also include non-financial elements such as
units sold, contracts signed, clients acquired, articles published etc. Once
you've set your goals, implement processes to internalize them with all team
members such as reviewing them in sales meetings, displaying thermometer
posters, awarding achievement prizes etc.
Step 7 - Develop
Your Marketing Budget Your marketing budget can be
developed several ways depending on whether you want to be more exact or develop
just a quick-and-dirty number. It's good to start out with a quick-and-dirty
calculation and then to support it with further details. First, if
you have been in business for over a year and tracked your marketing-related
expenditures you could easily calculate your "cost to acquire one customer" or
"cost to sell one product" by dividing your annual sales and marketing costs by
the number of units (or customers acquired) sold. The next step is
to take your cost to sell one unit or acquire one customer and simply multiply
it by your unit sales or customer acquisition goal. The result of this simple
computation will give you a rough estimate of what you need to invest to meet
your sales goals for the next year. |
| Concerto in $$ Major
When a friend or client finds out that I was music major in college and
also discovers that I'm still involved in music today, they often ask a single
question. How are money and finances like music? The best
analogy is: it's like being the Conductor of an orchestra. As the
conductor, you must be able to read and understand the full score of music - not
just the melody that the flute or violin will play. You have to know when
to cue the woodwinds and when to swell the volume of the strings, when to
accelerate the tempo and when to slow down and enjoy the turn of a phrase.
BRINGING IT ALL TOGETHER I conduct your
finances in the same way. As a good Financial Conductor I read and
understand the full score of financial strategies, tactics, products and
services. I don't just know and use one product or one strategy. As
your financial conductor, I bring your financial model together and cue the
strategies or products that are needed or wanted at that moment in time.
Sometimes, the tempo needs to accelerate, but the best part of all is a great
turn of a "financial phrase" and the joy, success and peace of mind it
brings.
I help many clients like "Marshal", an entrepreneur. He had done many
different things financially - retirement plans (3 different ones to be exact),
stocks, disability insurance, wills, a CD, etc - but he didn't know how they all
fit together and if they were taking him in the direction he wanted to go.
Money was a taboo subject in his family: something one just didn't talk about in
polite conversation. We've now created a 'track' for his finances to run
on that we have verified will get him long-term results. The best part, it
doesn't require constant discussions or monitoring on his part. Yet, he
has confidence that he's moving in the right
direction. Do you know what you have
and how it works together? "After silence, that
which comes nearest to expressing the inexpressible is music." Aldous
Huxley REALIZE YOUR DESIRES, DREAMS,
PASSIONS The conductor has to listen not only for the melody, but
all the counter point and harmony. And be able to look at the score, read it and
hear all the music in your head. The conductor needs to keep the beat and
coordinate all the instruments. There is a pull and play between a great
conductor and the musician. Musicians must watch the conductor for cues
and the conductor must know the music. If both are doing their jobs - WOW,
bliss!!! If not - ouch, your ears! More importantly the conductor
adds the elements of passion and musicality to make the performance more than
just a recitation; but a piece of ART to be savored. Believe it or
not, financial conducting involves science AND art. A good financial
conductor must be able to project all the money in your model and make sure it's
coordinated and integrated. When you work together with your financial
conductor, pulling, playing, discovering and working - success! Your
financial conductor should be passionate about helping you achieve your dreams -
turning a potentially boring subject into ART to be enjoyed and
recognized. Let me share an example of the Art and Science
of financial conducting. I work with a couple; he owns a professional
practice and she has a 'regular job'. They met while attending school in
London. Their dream was to buy a flat in London. They saved
diligently for 4 years and then they started looking for a flat.
Unfortunately, while they were saving the prices of property had gone up.
They'd save more and the price would go up even more. They were
devastated. As I listened to their story and reviewed their financial
model, I realized that they could have their dream today with a slight change in
another financial strategy they employed. This slight change not only let
them attain their dream, but also increased their net worth by 3 times over the
next 3 years. That simple act of coordinating strategies with dreams
created success and joy. What
dreams do you have for your financial future? Could they be made real
by a careful review of your financial strategies and tactics?
ENJOY THE RESULTS In the
financial world, as the client you are the producer of the concert as well as
the audience. You get to pick the conductor, musicians and the music to be
played (they work for you- not the other way around). Most importantly,
you get to enjoy the fruits of the beautiful symphony. Most of you don't
want to be the conductor because you know it's a job for which you are not
trained nor have the temperament. Being the conductor seems a little (or a
lot) intimidating, it takes a certain talent and of course the skills take a lot
of time to learn. If you are your own conductor, just about the time you
learn and make all your 'rookie mistakes' - the concert is over and no music was
made, just noise. The orchestra contains competing groups of
musicians. A conductor almost always has to quiet down the brass so they
don't overwhelm the strings (no offense meant brass players). Sometimes
there are competing financial objectives. The financial conductor can help
you figure out which ones are the brass - loud and bombastic (fun and perhaps
sexy too) but overwhelming what's important. "Music is
the only language in which you cannot say a mean or sarcastic thing."
John Erskine ACHIEVE FINANCIAL
FOUNDATION The orchestra has it's foundation in the basses and the
percussion sections. They provide the rhythm and chord progressions upon
which the music is based. Think about if the percussion section was
playing at a slightly different tempo than the rest of the orchestra - I know
you've heard it before and it makes your head spin. What if the foundation
chords were being played and half step higher in pitch than that of the rest of
the group - you'd get a headache from the dissonance.
Just like in the world of music, your financial plan has foundation: it's
the protection component (i.e. disability insurance, wills, professional
liability insurance, etc). This is where you are protected against the
downside and dissonance of life. Just like when the basses and percussion
are together, the orchestra can work smoothly and create beautiful music.
Protection allows you to concentrate on building wealth without fear. Your
entire financial model must be coordinated and integrated to create
wealth. That's the financial conductor's job. All the
instruments must be tuned to the same pitch. Flat and sharp are not
pleasant to the ears. All your finances must be tuned to your goals and
intentions. Would you like your
financial situation to make beautiful music or noise?
I'm applying for the job of your
FINANCIAL CONDUCTOR. I will come at your unique situation with a
one-of-a-kind solution. I am fluent in all financial languages - although
I specialize in the language of the independent professional, small business
owner and entrepreneur. Using analogy to build a bridge to your peace of
mind and dreams.
Encore, encore!
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Your feedback, please.
I'm thinking about sponsoring a seminar about alternative energy
investments. I would bring in an expert in the field to be the
speaker.
--Is that something you would be interested in
attending? --Would you be willing to invite friends or colleagues of like
mind to join you? --What other topics, if any, would you want covered in this
seminar? --Where would be a good (convenient) place or area to hold it?
--Any other ideas?
Warmly,
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Joan Joan Gilles - Wealth Building
Strategist | | |